1. How do I raise a complaint with IV Property Management (IVPM)?

To ensure all complaints are logged and tracked efficiently—while avoiding multiple administration charges from IVPM—please follow these steps:

  • Step 1: Submit your complaint to the Residents Committee first.

  • Step 2: Provide as much detail as possible, including dates, photos, and any relevant information.

  • Step 3: We will consolidate all complaints and raise them with IVPM in a structured manner to avoid unnecessary charges.

2. What does my service charge cover?

The service charge contributes to the upkeep of the estate, including:

  • Landscaping and maintenance of communal areas.

  • Repairs to shared infrastructure (e.g., pathways, lighting).

  • Administration fees for managing the estate.

We have requested a full breakdown of costs from IVPM and will provide updates as soon as we receive further clarification.

3. Can we change or remove IVPM as the management company?

Yes, but it requires a legal process and majority support from homeowners. If service levels remain unsatisfactory, we will explore options such as:

  • Switching to a different management company.

  • Taking control of the estate through a Residents Management Company (RMC).

We will keep residents informed about possible steps and required actions.

4. How can I stay updated on community matters?

  • Website: www.collingsgate.co.uk

  • Newsletters: Sent quarterly with important updates.

  • Community Meetings: Held fortnightly—details will be shared in advance.

  • Email: Subscribe to receive important notifications.

📩 To join our mailing list, email us at: enquiries@collingsgate.co.uk

5. How do I report an issue with communal areas?

For problems such as unmaintained green spaces, broken streetlights, or damaged pathways:

  • Report the issue directly to IVPM.

  • Send a copy of your complaint to the Residents Committee so we can track and escalate ongoing concerns.

6. How can I get involved with the Residents Committee?

We welcome all residents who want to contribute! You can:

  • Join as an active committee member.

  • Support us by providing feedback and attending meetings.

  • Volunteer for specific tasks such as legal advice, community events, or newsletter contributions.

📩 Email us at: enquiries@collingsgate.co.uk to express your interest.

7. What should I do if I have concerns about property values?

Maintaining high standards in our community is crucial for property value retention. If you have concerns, you can:

  • Report maintenance issues affecting the estate.

  • Engage with the Residents Committee to discuss improvements.

  • Participate in initiatives that help maintain and enhance our neighborhood.

8. What is being done about the estate's maintenance standards?

The Residents Committee is actively:

  • Engaging with IVPM to ensure timely maintenance.

  • Working with East Midlands Housing (EMH) for additional support.

  • Holding Avant Homes accountable for post-construction commitments.

We are pushing for a seasonal schedule of works to improve transparency and quality.

9. Can I suggest topics for discussion at community meetings?

Absolutely! If you have issues or ideas to discuss:

Your input is invaluable in shaping our community’s future.

10. How can I contact the Residents Committee?

📩 Email: enquiries@collingsgate.co.uk
🌍 Website: www.collingsgate.co.uk

We are here to support and represent all residents—your voice matters!

Subscribe to our newsletter

Want to keep up with the latest community news, maintenance updates, and committee progress? Subscribe to our newsletter and get all the important updates straight to your inbox!